Benefits
- No backend or shared platform required
- Portable, offline-ready, client-side forms
- Save filled forms as HTML files or generate shareable links
- Send structured RFCs and notifications via email/chat
- Generate
.emland.icsfor email/calendar - Ideal for vendor collaboration and air-gapped environments
- Lightweight process enablement for small or distributed teams
- Maintain auditability and traceability with no overhead
How It Works
- Open a WitSM tool in your browser
- Fill out the form with structured data
- Save it locally, or share via link or download
- Send via email, chat, or calendar invite
- Others can open and collaborate — no server needed
Tools
- 📝 Service Request Create and manage IT service requests with structured data.
- 🚨 Incident Report Document and share IT incident reports with structured data.
- 🐞 Problem Record / Known Error Entry Record and manage problem and known error information.
- 🧾 Request for Change (RFC) Propose and coordinate infrastructure or service changes.
- 🛠️ Service Description Describe and document IT services for the service portfolio.
- 📄 Service Level Agreement (SLA) Define and document service level agreements.
- 👥 Role Definition and Access Control Specification Define roles and associated access rights.
- 💼 Role Assignment Request Define role assignments and access rights for users and services.
- 🔑 Access Request Request and document user or service access, with audit-friendly records.
- 📄 Log File Documentation Document log files including rotation, volume, reliability, classification, and compliance characteristics.